FAQ | Soaring Hawk Vintage

Return Policy
All sales are final. SHV does not accept returns, exchanges, or cancellations once an order has shipped. Orders are considered shipped once a tracking number has been generated. Soaring Hawk Vintage takes great care in providing quality items that are accurately described, along with a variety of detailed photos to show condition. Photos are considered as part of the item's description. Please be certain you're ready to purchase before agreeing to buy due to our no return policy. 

Order Problems
Please contact us within 3 days of the date of delivery, if there is a problem with your order. In the extremely rare event an item has already been sold prior to your order being placed, the order will be cancelled and refunded in full.

Order Preparation Times
We strive to ship all completed orders within 1 business day of cleared payment. 
We reserve the right to refuse shipment to certain locations and/or locales.
Oversize products (in excess of 20 lbs. and/or 24" in length or width) may require a 2-business day packing and order preparation time.  
Soaring Hawk Vintage strives to meet the above order preparation estimates, but does guarantee them.

Shipping Transit Times
Actual in-transit times will depend on the shipping method you choose and any carrier delays as outlined below. Soaring Hawk Vintage is not responsible for delays due to or related to customs clearance, adverse weather, carrier mechanical issues, acts of God, terror or military unrest, holiday backlogs, carrier office closures, theft, carrier loss in transit, and/or carrier strikes. Buyers are strongly encouraged to purchase insurance, as well as, track their order via the carrier site and provided tracking number. All US shipments include a tracking number.
Delivery dates are estimates only, not guaranteed. Please be sure to communicate any special timelines, gift dates, gift notes, gift-wrap etc. at the time of order so we can work with you on a mutually agreeable estimated arrival date.
All orders ship from North Carolina; Eastern Time zone.

Rush Orders
ALL rush order arrangements must be made with Soaring Hawk Vintage in advance of order placement; delivery dates and times are subject to carrier cutoff times and transit to the applicable carrier facility at time or order. We will do our best to accommodate rush shipping requests, within reason. All rush order delivery fees are the responsibility of the buyer. Rush delivery fees are non-refundable. Payment processing times may delay outbound ship dates as no item is shipped prior to completed payment. Soaring Hawk Vintage reserves the right to cancel any order for any reason. Buyers will be notified of any cancellation.

Customs and import taxes
International transactions may incur VAT import duties, taxes, and customs clearance fees. These costs may be payable to the carrier either before or at the point of delivery and are the responsibility of the buyer. For inquiries about import duties, taxes, and customs clearance fees, please visit the destination country's online government resources for further information on this topic. Customs documentation will be completed accurately. 

Package Theft
Soaring Hawk Vintage is not responsible for package theft once a carrier has delivered an order. Buyers are encouraged to plan for in-person delivery at a workplace or a secure locker location, purchase and request a carrier's option of a signature required delivery, and/or purchase additional insurance on packages of value.

Please see the Terms and Conditions section for additional information.

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